Shipping & Returns
If the item is showing as being available in stock, typically dispatch time will be within 2 days from the order being placed (maximum five working days). For bespoke items (e.g. a willow sculpture of your pet dog) please email me to determine the lead time and to arrange a delivery date. If a bespoke sculpture is required for a notable date or special occasion, please bear in mind that these can take can take 3 to 4 weeks to make.
UK delivery only for very large items. However, I can ship most products to other countries. Please contact me prior to ordering to discuss shipping charges, etc.
Approximate weights for your products ordered are added up and the appropriate postage charge is applied based on total weight and maximum length. This includes allowance for packaging costs. All items are securely packed. Most items are shipped via Royal Mail’s Second Class Signed For service. However, larger items will have to be sent via ParcelForce.
Refund Policy – No refunds are given for bespoke willow orders as they are made to the customers’ requirements and we work closely together to ensure acceptance prior to dispatch.